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Troubleshooting Learning Journeys

Learning Journeys are designed to provide a structured and engaging learning experience. However, sometimes you may encounter issues or difficulties while accessing or participating in a Learning Journey. This section aims to address common problems and provide guidance on how to seek assistance when needed:

Common Issues Related to Learning Journey Visibility or Assignment:

  1. Missing Learning Journeys: If you can't see any Learning Journeys assigned to you, it could be due to an oversight or a technical glitch. In such cases, the first step is to reach out to an admin in your organisation. They can check the system and ensure that you are assigned the appropriate Learning Journeys.

  2. Incorrect Learning Journey Assignment: If you believe you have been assigned the wrong Learning Journey or if you are missing a Learning Journey you should have, it's best to communicate this issue to an admin. They can investigate and make the necessary adjustments to ensure you have access to the correct Learning Journeys.

Guidelines for Reaching Out to Admins or OpX Support for Assistance:

If you encounter issues with your Learning Journeys that you cannot resolve on your own, it is advisable to seek help from admins or support agents. Here are some guidelines to follow:

  1. Contacting Admins: Admins are responsible for managing the platform within your organisation. You can reach out to them through designated communication channels such as email, chat, or internal messaging systems. Explain the issue you are facing in detail, providing relevant information like the name of the Learning Journey, any error messages received, and steps to reproduce the problem.

  2. Contacting OpX Support: If the issue persists or if you require technical assistance, support agents are available to help. The OpX platform typically provides a live chat feature where you can connect with support agents in real-time which can be found in the 'Still Stuck?' section by scrolling down. Agents will guide you through troubleshooting steps, provide solutions, or escalate the issue to the appropriate technical team if necessary.

Reporting Errors, Bugs, or Technical Difficulties Encountered in Learning Journeys:

In the event of encountering errors, bugs, or technical difficulties while using the Learning Journeys feature, it is important to report them to the relevant support channels. Reporting issues helps the development team identify and address problems efficiently. Here's how you can report such issues:

  1. Detailed Description: When reporting an error or bug, provide a detailed description of the problem. Include information such as the specific actions leading to the issue, any error messages received, and the expected behaviour.

  2. Screenshots or Error Logs: If possible, include screenshots or error logs related to the issue. These visuals can provide valuable information to support agents or developers for troubleshooting purposes.

  3. Timely Reporting: Report the issue as soon as you encounter it. Prompt reporting allows the support team to address the problem in a timely manner and minimize any impact on your learning experience.

Remember, timely reporting and effective communication with admins and support agents are crucial for resolving issues and ensuring a smooth learning journey experience. By following these guidelines, you can troubleshoot common problems and receive the necessary assistance to overcome any challenges encountered during your Learning Journeys.